Thank you for shopping with us. Please read our policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.
1. Strict No-Refund Policy
- All sales are final. We do not offer refunds under any circumstances once an order has been successfully placed and processed.
- Please review your cart carefully before completing your purchase.
2. No Order Modifications
- Once an order is made, it cannot be edited, exchanged, or changed to a different item.
- Ensure your shipping details and item selections are correct before checking out.
3. Eligibility for Returns & Replacements
We only accept returns or provide replacements under the following two conditions:
- Wrong Item Received: The product delivered is completely different from what you ordered.
- Damaged Product: The product arrived broken, defective, or physically damaged.
4. Mandatory Unboxing Video Requirement (Crucial)
To prevent fraudulent claims and ensure a valid return for a damaged item, you must record a continuous unboxing video from the moment you start opening the parcel.
⚠️ Important: Without a clear, unedited unboxing video, no return, replacement, or claim will be processed.
Video Requirements:
- The video must show the shipping label and packaging clearly before opening.
- The video must be one single, continuous take with no cuts, edits, or pauses.
- The video must clearly show the defect or damage as the item is being taken out of the box.
5. How to Initiate a Return
If your item is incorrect or arrived damaged (and you have the required unboxing video), please follow these steps within [24 hours] of delivery:
- Contact our support team at [+91-9540209039].
- Provide your Tracking ID Photo.
- Attach the unedited unboxing video along with clear photographs of the damage/wrong item.
Once our team reviews and approves your video evidence, we will guide you through the process of shipping the item back and arranging a replacement.
6. Contact Us
If you have any questions about this policy, please reach out to us at: +91-9540209039
- Hours: [Mon-Fri, 9 AM – 6 PM]